I can't log in.
Use your regular university username and password. It is the same login you use for WebAdvisor or a computer lab on campus.
If you cannot log in, please contact the Technology Service Desk:
For up to date hours of operation including UPLINK availability: Get Help
Please note: Even a correct login may be rejected if you do not have a course in Nexus. If you are not sure you have a course in Nexus, check your course materials or ask the instructor.
I'm a first year student and I can't log in.
After registration for this Academic year, you should have received a notice in the mail with a "temporary" computer account consisting of a username/password. You must first "activate" this account:
- Log in to WebAdvisor - using this temporary username/password
- Change your password - this "activates" your account. Passwords must be a minimum of 9 characters (to a maximum of 24); containing both numbers and letters.
Your username and new password can now be used for all UW computing services: nexus, email, WebAdvisor, etc.
Note: If you have lost/misplaced your notice containing info about this temporary account, go down to Student Central to request this info.
I registered for my course after the first day of class and I can't log in.
If you registered late, it may take a day or two before you are entered into the system and given access to your nexus course site
I don't see the course I expect.
If you are sure that you should be enrolled in a Nexus course, you may not see the course for a few reasons.
- The course has not started yet.
- The course has been finished for more than 30 days.
- Your registration was processed within the last day. All new registrations are processed overnight so it will take at least 24hrs to gain access to your Nexus course after you register for a new course.
How do I get support if I'm having trouble with Nexus?
- Contact: The "Support Portal - Live Chat" link from the Nexus "Help" navbar menu (starting Feb. 19, 2021)
When: For issues involving the Nexus LMS platform itself, such as Nexus tools and/or functions
Hours of Operation: 24 hours/day, 7 days/week, 365 days/year
- Contact: Nexus Support
When: For non-LMS related issues or questions (e.g. accounts, passwords, course site changes/additions, enrollment of users to Nexus)
Hours of Operation: Monday-Friday, 8:30 a.m. to 4:30 p.m.
How can I get access to Nexus for teaching?
If you are an instructor who is interested in using Nexus for teaching, please fill out the Nexus Course Request form.
If you would like an empty course site or sandbox to experiment in, please send an email to firstname.lastname@example.org with your request.
Where can I find Nexus documentation?
Student help videos and documentation are located here.
Instructors have access to a course inside Nexus called "Nexus Tutorials for Instructors" that contains short "how-to" videos and links to support documentation from Desire2Learn.
Why can't I send/receive an email in Nexus?
Nexus’s Internal Email tool is for communicating with your instructor and other students inside of Nexus. It cannot be used to communicate with email addresses that are outside of Nexus, such as hotmail, gmail or yahoo.
How do I forward emails that I receive in Nexus?
Nexus’s internal Email tool is for communicating with your instructor and other students inside of Nexus. While you cannot send an email to an address outside of Nexus, you can forward your Nexus email to another account. Note: You must log into Nexus to reply to an email from a Nexus address.
To forward your internal email, click on Settings in the top right corner of your Inbox. Enter the address you want to use under Forwarding Options, then click Save.